compro

611 E. State St | Geneva IL 60134                               The Affordable Computer Professionals                    200 S. Michigan Ave | Chicago IL 60604
630.208.8399                                                         www.comproinc.biz                                                         888.461.9820

Technical Services:
   System Diagnostic $50
   Server Diagnostic $100
   System Tune-up $100 ($150 if more than 300 items are found)
   Peripheral Installation $50
   Software Installation $50
   Hardware Installation $50
   Operating System Install $75 (Including all Microsoft Updates and patches)
   Family Computer Configuration $50 per user
   Hard Drive Data Recovery $100
   Data Transfer/Backup $10/Gigabyte of Actual Data ($75 min)
   Internet Installation
   (Setup Only, Travel Fee Waived) $100
   Wired Network Setup of Single Device (Includes Router) $150
   Wireless Network Setup of Single Device (Includes Wireless Router) $200
      $50 for each additional networked device
      we can network PCs, Laptops, PlayStations, Xbox, Wii...

Training Services:
   One-on-One Training - $75/hour
   $25 trip charge for in-home training

Select from either Contract Rates or Business Support Plans.

Contract Rates allow you to lock our bill rates at up to a 20% discount. Contract Rates are based on a pre-paid commitment to ComPro. The pre-paid commitment is applied as a credit to your account with ComPro and is applied to your monthly services invoice. Once the pre-paid commitment has been exhausted our bill rates will revert to our Regular Rate Schedule. Contract Rates take affect upon receipt of payment for same. Payments for Contract Rates are non-refundable and must be paid prior to work being started. Any currently outstanding balance due to ComPro must be paid in full prior to commencement of Contract Rates.

Commitment Amount/Discount %	Support	Administration	Engineering
$0.00 / 0%	$90.00 per Hour	$100.00 per Hour	$150.00 per Hour
$500 / 2.5%	$87.75 per Hour	$97.50 per Hour	$146.25 per Hour
$1,000 / 5%	$85.50 per Hour	$95.00 per Hour	$142.50 per Hour
$2,000 / 12%	$79.20 per Hour	$88.00 per Hour	$132.00 per Hour
$4,000 / 15%	$76.50 per Hour	$85.00 per Hour	$127.50 per Hour
$6,000 / 20%	$72.00 per Hour	$80.00 per Hour	$120.00 per Hour

The following are examples of some common tasks as they pertain to our rates:
Engineering
Network Operating System (NOS) Installations
NOS Configuration for new devices (i.e. Disk Drives, Servers, Tape Drives, Mobile Device Implementation)
Network Software Installations and Updates (i.e. Exchange, Virus Software, Backup Solutions, Multi-user Programs)
Firewall/Router Programming & Configuration
MS Access Programming
Database Administration (DBA) Work
NOS Security
Web Site Design and Programming
Remote Access Setup and Configuration
Network Device Additions (i.e. Tape Drives, Network Scanners, Servers, Network Attached Storage)

Administration
Review of Backup, System, Security and Virus Logs
Backup/Restore Functions and Maintenance
Creation & Deletion of User IDs & E-Mail Addresses
Login Script Changes
NOS Updates from Operating System Provider (i.e. Microsoft Updates)
Phone System Modifications
Voice Mail Modifications
Network Maintenance
Remote Access Configuration & Support

Support
Desktop and End User Support
Desktop Software Installations & Updates
Mobile Device Setup
Workstation Setup and Configuration
Single Workstation Backup
Website Updates

Plan	Services Included	Highlights
Full Support	24 hour monitoring of server and critical server processes (requires static public IP address). 1 / 8 hour Emergency Service Response time for all server failures (one hour from 8 am to 5 pm M-F, eight hour outside those hours and on holidays). Weekly review of all servers’ system, security and backup log files with corrections and fixes as necessary (up to 2 man hours / month). Weekly review and installation of all needed software and operating system updates. One hour response for all help calls placed via our main phone number or our support website between 9 am and 4 pm M-F, 8 hour response outside those hours and on holidays.	$200.00 / Week 24x7 monitoring 1hr/8hr Response for all calls
Business Support	4 / 8 hour Emergency Service Response time for all server failures (four hour response between 8 am and 5 pm M-F, next business day (NBD) response outside those hours and on holidays). Weekly review of all servers’ system, security and backup log files with corrections and fixes as necessary (up to 2 man hours / month). Weekly review and installation of all needed software and operating system updates. One hour response for all help calls placed via our main phone number or our support website between 9 am and 4 pm M-F, NBD response outside those hours and on holidays.	$100.00 / Week 4hr/NBD response for network/server emergency calls 1hr/NBD response for support calls